Features · Clinic management
Run the whole visit, from the booking to the prescription.
Appointments, walk-ins, the queue, the fee, the patient record and the consultation are one continuous flow. The desk and the doctor work on the same visit, each seeing only their part of it.
How it flows
From the first booking to the signed prescription, as one flow.
- 01
Book
By the desk, by the patient online, or as a walk-in with a token.
- 02
Pay
The fee is taken and receipted before the patient goes in.
- 03
Wait
One queue for booked and walk-in patients, with vitals taken on the way.
- 04
Consult
The doctor sees the record, writes the note and prescribes from the shelf.
- 05
Follow up
The next visit, the lab order and the letter leave with the patient.
Clinic management · 01
Appointments and scheduling
Every doctor keeps their own hours, slot length and leave. The desk sees only the times that are really free, across a day, a week or every doctor at once.
Booking by doctor and time
Each doctor has their own hours, slot length, time off and holidays, and the desk sees only the times that are really free.
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Booking requests
Requests from patients wait for the desk to approve or decline, or are confirmed at once, as each doctor's schedule decides.
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Move or cancel a visit
A visit moves to another time or is cancelled with a typed reason, and the change is recorded.
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Week and all-doctors calendar
A week grid, all doctors side by side, a search for any appointment, filters by status, and a privacy mode that hides names.
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Schedule changes
An extra session for one date, a week of leave at once, a doctor running late, and every affected visit moved or cancelled together.
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Move a visit to another doctor
When a doctor is away, a booked or paid visit moves to another doctor without a refund and a new booking.
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Follow-up rule
A return visit within the days the clinic sets is charged a reduced or zero fee automatically, and the next visit is booked in one step.
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Waiting list and session caps
A cap on patients per session, a list of people wanting an earlier time, and a finder for the first free slot.
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Recurring appointments
Book a course of visits in one go and see what is left of it.
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Rooms and equipment
Sessions and appointments claim a room or machine, so two bookings never clash.
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Group appointments
Several patients in one slot, for a class or a vaccination camp.
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No-show policy
A no-show count on each patient, and advance payment required from repeat no-shows.
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Calendar sync
Clinic appointments appear in the doctor's own Google or Microsoft calendar, and patients add a booking to theirs.
Clinic management · 02
Walk-ins, tokens and patient flow
Most patients do not book. A walk-in gets the next token and joins the same queue as everyone else, and the whole clinic can see where each patient is and how long they have waited.
Walk-ins and a token queue
A walk-in is squeezed in with a reason, gets the next token for that doctor, and waits in one queue with booked patients.
Paid before seen
A patient cannot be checked in until the visit is paid and any transfer is confirmed, so no visit is ever chased for money afterwards.
Live patient flow board
Each visit moves through arrived, paid, vitals done, with the doctor and finished, with how long every patient has waited, updating by itself.
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Waiting-room screen
The doctor calls the next token with one button and a screen in the waiting area shows who is being seen.
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Printed day list and token slip
Print a doctor's list for the day and a slip for the patient with token, doctor, date and fee.
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Reason for the visit
The desk records why the patient came, and the doctor sees it on their list.
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Undo a mistake
A wrong check-in or no-show is undone at the desk, and every visit keeps a history of who changed what.
Clinic management · 03
Billing at the desk
Fees by visit type and doctor, discounts within limits, every way to pay, and a drawer that is counted at the end of each shift. Each payment is in the books the moment it is taken.
Consultation billing
Take the fee in cash or by bank transfer; transfers are confirmed or rejected against the bank before the patient goes in.
Numbered receipts
Every payment prints a numbered receipt, and a reprint is marked as a duplicate and logged.
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Visit types with their own fee
First visit, follow-up, emergency or procedure, each with its own fee per doctor.
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Discounts and waivers with limits
Reduce or waive a fee with a reason, up to the limit the clinic sets for the desk.
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Cash drawer shifts
The receptionist opens a shift with a float, sees their own total and closes it with a count; any difference is posted.
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Procedures on one bill
Injections, dressings, tests and observation hours are lines on the visit, paid once with the medicines, and still split correctly between clinic, doctor and pharmacy.
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Every way to pay
Cash, bank transfer, mobile wallets, QR payments and card machines, each to its own account with a reference and settlement matching.
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Part and split payments
Part cash and part transfer, or part now and the rest later, with a balance per patient, deposits and a credit limit.
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Refunds and credit after the visit
Refund or credit a visit in full or part after check-in, with approval, and the doctor's share reversed correctly.
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No-show fee and refunds
A missed paid visit keeps a no-show fee if the clinic charges one; the rest is refunded.
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Packages and memberships
Sell a bundle of sessions once and count them down as they are used.
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Day-end closing
One page per day of collections by desk, method, cashier and doctor, and a closed day cannot be posted into.
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Blind cash count
The cashier counts by denomination without seeing the expected figure, and a handover slip prints.
Clinic management · 04
Patient records
One record per person, found in a second by name, phone, card or fingerprint. Families share a phone number, duplicates are caught, and your existing list comes in from a spreadsheet.
Patient registration
One record per person with a record number, parent or spouse name, age when the birth date is unknown, guardian, emergency contact and blood group.
Bring your patient list
Load existing patients from a spreadsheet, with a preview and a line-by-line list of problems before anything is saved.
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Duplicate warning and merge
Likely duplicates are flagged as you type, and two records merge without losing a visit or a bill.
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Families on one phone number
One number opens a household with relationships and guardians, and one sign-in books for a child or parent.
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A patient list that scales
Paging, sorting and filters, with booking, payment and full billing history from the record.
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Patient card
A printed card with the record number as a barcode or QR, so the desk finds a patient by scanning.
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Search everything
One box finds a patient, receipt, invoice, order or appointment.
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Allergy and condition alerts
Allergies, long-term conditions and current medicines sit in a banner the doctor and the pharmacist both see.
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Attachments
Outside reports, scans and old prescriptions photographed or uploaded against the patient or the visit.
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Fingerprint lookup
A fingerprint finds a returning patient.
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How patients found you
Record the referring doctor or source and report patients and income by it.
Clinic management · 05
The consultation
The doctor opens to their own day. Vitals are already taken, the history is one glance away, and the note is structured without slowing the doctor down. What one doctor writes stays theirs.
The doctor's day
Each doctor opens to their own list for today, in token order, with visits left open from earlier days.
Notes that stay private
A doctor's notes are visible only to that doctor unless they share a patient with a colleague, and every read is logged.
Vitals with trends
A nurse records blood pressure, pulse, temperature, weight, sugar and oxygen before the visit; the doctor sees the trend.
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Only their own patients and income
A doctor sees only their own schedule, patients, notes and earnings. The server enforces it; it is not a hidden menu.
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Everything about the patient in front of you
Whether they have paid, why they came and what the pharmacy sold them, on the day list.
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Structured visit record
Complaints, findings, diagnosis, treatment, advice and follow-up in their own fields with type-ahead, searchable and printable.
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Templates and favourites
Save common notes and medicine sets, apply them in one click, or start from the last visit.
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Diagnosis list and case counts
Pick the diagnosis from a coded list, so the clinic can count cases and find patients by condition.
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Specialty sheets
Vaccination schedules, antenatal records, growth charts, dental and body charts, and multi-visit treatment plans.
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Assisted notes
Dictation or a recorded consultation becomes a draft note and prescription for the doctor to confirm.
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Phone and video visits
A remote visit is booked, noted and billed like any other, and the prescription reaches the patient.
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Consent records
General and procedure consent, on paper or on screen, with a guardian for a minor, and refusals of treatment.
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Medico-legal and notifiable cases
Flag a medico-legal visit for restricted access and longer retention, and prompt for a notifiable disease with its case notice.
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Income at a glance
Each doctor sees their share visit by visit and what has been paid out.
Clinic management · 06
Prescriptions, labs and letters
The doctor prescribes what is actually on the pharmacy shelf, orders tests, and issues letters and certificates, each on the clinic’s letterhead and each kept on the record.
Prescribe from the pharmacy's shelf
Pick medicines from the clinic's own list, seeing what is in stock, with dose, frequency, duration and instructions.
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Printed prescription
On the clinic's letterhead, with instructions in the patient's language, the doctor's qualifications, registration number and signature.
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Interaction and allergy warnings
A warning when a medicine clashes with another medicine or a recorded allergy.
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Lab and imaging orders
Order tests from a list, print the request, and be told when the result arrives, with abnormal values flagged.
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Letters and certificates
Referral letters, sick notes and fitness certificates from templates, numbered and kept in a register.
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Follow-up due list
Set a review date or a recall reason; the clinic gets a list of patients who are due and have not booked.
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Visit summary for the patient
Print or send a summary or the full history, with a log of who released it and to whom.
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Adverse reaction report
Record a suspected reaction against patient, medicine and batch, and produce the regulator's form.
Compared
Clinic management in other products.
Checked against each vendor’s own documentation on 3 October 2026.
| Capability | PixelCare | KiviCare | Healthwire H-Cloud | Cliniko | SimplePractice | Marg ERP |
|---|---|---|---|---|---|---|
| Appointments by doctor | Yes | Yes | Yes | Yes | Yes | No |
| Walk-ins and token queue | Yes | In part | In part | No | No | No |
| Visit record and vitals | Yes | In part | Yes | Yes | In part | No |
| Prescriptions | Yes | Yes | Yes | Paid add-on | Paid add-on | No |
| Lab and imaging orders | Yes | In part | Yes | Paid add-on | No | No |
| Billing, discounts and refunds | Yes | In part | In part | Yes | Yes | No |
Questions
What clinics ask about clinic management.
Can we run it with walk-ins only?
Yes. A clinic can work entirely on tokens, entirely on appointments, or both in one queue, and can set this per doctor.
Can one doctor see another doctor’s notes?
No, unless the writing doctor shares that patient. The rule is enforced by the server, and every time a note is opened it is logged.
Can we bring in our existing patients?
Yes. The patient list loads from a spreadsheet, with a preview and a list of any problems before anything is saved.
Pharmacy management
A till that knows every batch, and purchasing that knows every supplier.
Read on →See it from every seat.
The live demo is a working clinic with sample patients, stock and seven weeks of history. Enter as the owner, the receptionist, the doctor, the pharmacist or a patient.